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Do you create PMR's/ESR's/SR's? Then read this!
I got the following link when I created my latest PMR.
It contains a good read of what you can expect/need to deliver to IBM to have a swift resolution.
Read all about it here.
It contains a good read of what you can expect/need to deliver to IBM to have a swift resolution.
Read all about it here.
2 comments
Comment from: Simon O'Doherty [Visitor]
Good old trusty support handbook. Yes a must read.
I also did a little bit on how to get the most out of support as well (put it in the website link).
Must get around to the pain points. :)
I also did a little bit on how to get the most out of support as well (put it in the website link).
Must get around to the pain points. :)
07/22/09 @ 16:42
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Yet another Domino/Websphere Admin blog.
About me:
Lotus Notes/Domino Admin
Websphere Commerce Admin
sceptic
critic
About me:
Lotus Notes/Domino Admin
Websphere Commerce Admin
sceptic
critic
